Support & FAQ's
Have any questions?
Before contacting us please see our FAQ's Below
What does participating entail?
Participants will run either a 10k, 5k or Family Dash (2k) distance. Once across the finish line, participants will receive their Pizza Slice medal. A 'pizza station' will be located in the race village where participants will be able to collect their tasty pizza after run completion, with their pizza wrist band! There will also be a DJ present who will provide music during the disco warmup and after the run.
Do all Family Dash entrants purchase their own individual tickets?
Yes. All runners of all ages must have their own individual entry to the Family Dash, the same applies to the 5k and 10k runs. Children aged 9 or under must have an adult guardian enter the event and run with them.
How do I register?
Registration is simple. Just click on 'Events' above, choose your location and hit sign up next to your chosen race distance!
Do I have to purchase tickets online before the event?
Yes. All participants must purchase tickets via this website before the event. Please note that space is extremely limited and we expect the runs to sell out well in advance.
Who can participate?
The event is open to all, though those under the age of 16 years old must be accompanied by an adult and 9 year olds and under must run with an adult guardian. Both adults and children must have individual ticketed entry. Although some people take this run competitively, many use fancy dress and come for a relaxed fun run too.
Are there prizes?
Absolutely! This is still a competition after all, for those who choose to race at least. We will be excited to announce prizes closer to the event date, keep an eye on our social media and use the links in the menus above and below to follow us.
Do I have to eat pizza?
Eating pizza is totally optional.
Is there a charitable component to the race?
Yes! We always encourage people to raise money for charity! We've partnered with Gofundraise to facilitate your fund raising and we have a number of top line charities we're working with on that platform. You can also use Gofundraise to raise money for any other charity that may be close to your heart. Tell us what about your fundraiser for using the hashtag #PizzaRunner and we may feature it!
Can I get a refund?
Unfortunately, we cannot offer a refund once you have signed up to an event. This is mainly due to the logistics of running an event of this size. However, you can swap the name on the ticket, just see below. Anyway, you would be crazy to miss it, and you are not crazy, so see you there.
Can I exchange my ticket with someone else?
You are more than welcome to swap the name on your ticket if you cannot make it to the event. Just email us with both your names and a description of which names we are swapping in and out. (Due to popular demand, and in order to give everyone a fair chance, ticket touting is forbidden. Any tickets suspected of being touted will be cancelled.)
Will the race be timed?
The race will not be timed. The priority is to have fun, take the pressure off and encourage participation in a healthy balanced lifestyle. However, you are more than welcome to wear a stop-watch and see how you get on against the clock.
How do I get to the race?
Can I come and watch?
Of course. Even if you do not wish to participate… and do not know anyone participating, you will still have a fun time checking out the action and enjoying the good time vibes.
What if it rains?
Will there be a place to store personal items at the event?
Although there will be a Bag Drop area to put your items, we cannot guarantee that they will be secure. We suggest leaving all valuables at home. Even better – bring a friend to hold on to your stuff while you run!
Where is the pizza from?
The pizza you will be eating during the race will be provided by Dominos professional pizza chefs with insurances, all relevant certifications and a tonne of experience in creating and providing top quality pizza. It will make your taste buds tingle with happiness!
Where is the after-party?
Once you cross the finish line you will be able to enjoy our feel good afterparty provided by our very own Pizza Run DJ. So go collect your pizza from our Pizza Station and sit out on the grass and enjoy some feel good music and hopefully some sunshine!
What if I have allergies or dietary restrictions?
No problem we can now offer Vegan (dairy free) and Gluten Free option. At checkout simply select your preference in the 'Dietary requirements section'
Can I exchange my 10k ticket for a 5k ticket?
Just drop us a message via the contact form below & we will do our best to facilitate this!
How old do my children have to be to take part in the Family Dash?
Children aged 9 years and under will require an adult to run with them. Anyone older than 9 can run on their own. However, anyone aged 16 or under must be accompanied at the event by an adult.